TomTom Customer Service
We hear about bad things all the time. This time, I want to tell about something good.
I was trying to get another map onto someone else’s TomTom device in preparation for her overseas trip. The system was not working. (I do want to say that TomTom’s website and their proprietary Home applications suck. They make me glad that I have another company’s GPS unit.)
But the good news is that their customer service team is great. Sure I had to call four separate times and spent hours on the phone, but that makes me all the more qualified to report my experience.
The call center is located in New York state somewhere. Thank goodness for that because while I’m all for everyone earning a living everywhere, I can’t even imagine trying to get the solutions to my problems through someone in India.
Everyone I spoke to was courteous, calm, and professional. To top it all off, no one tried to disconnect me or pass me off without giving me something tangible to do.
When I think of the frustrated drivers and glitchy technology that they have to deal with on every call, I’m amazed at the level of service I received. I know I couldn’t do as well.
So good job, TomTom customer service. Tell the programmers to get the software to work as well as you do.