Amazing Customer Service at Banks Today
Today, I visited my two banks. The experience was almost Disneyesque. Every single bank worker from the door to the counter smiled at me and welcomed me to their bank. Each teller and account rep was unbelievably friendly and helpful. As I left, I received yet more smiles and wishes for a nice day.
I don’t know if Chase and Fifth Third Bank have had this customer service policy in place for a while or if this is in reaction to our country’s banking financial meltdown. (WaMu just went under yesterday.) Whatever the reason, the experience was very nice and kind of scary.
It was scary because service like that is so rare. I felt as if I was in a time warp. It was scary because service like that feels really great. “Yes,” I thought, “life could be like this if we went back to trying.” Also, it was scary because it probably is driven by desperation.
In case you were wondering, I went to put money in. I’m not cutting the strings (yet?), but it sure is tense out there isn’t it?
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